1. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Perishable Food Items
As our products are perishable food items, we do not accept returns or exchanges for change of mind. This includes situations where you ordered the wrong item or no longer want the product.
3. Damaged, Faulty or Incorrect Items
If your order arrives:
- Damaged (including melted during transit),
- Faulty or unsafe,
- Past its expiry date, or
- Different from what you ordered,
please contact us within 48 hours of receiving your order at support@noe.net.au, including your order number and clear photos of the product and packaging.
Where the issue is confirmed, we will offer a refund, replacement, or store credit in accordance with the Australian Consumer Law.
4. Delivery Issues
We are not responsible for damage caused by incorrect delivery information provided by the customer or parcels left unattended after delivery confirmation.
5. Refund Process
Approved refunds will be processed to the original payment method.
Need help?
Contact us at support@noe.net.au for questions related to refunds and returns.